It is important to check your package on delivery. Check for example if the cardboard is damaged or moist. In such a case, take a moment to assess the damage with the delivery person. The delivery person will digitally register the damage, just like when you sign for the package. Ensure that the screen says ‘damaged shipment’.
If you don’t notice the damage until later, please let us know as soon as possible, and no later than within 30 days of the delivery. The best way to reach out team is via the link below or you can also call us on +44 (0) 808 189 9853 (available Monday to Friday between 9 a.m. and 4:00 p.m.). Together, we can come up with the right solution for you.
Still have a question? Get in touch!