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  • My package is damaged. What should I do?

    It is important to check your package on delivery. Check for example if the cardboard is damaged or moist. In such a case, take a moment to assess the damage with the delivery person. The delivery person will digitally register the damage, just like when you sign for the package. Ensure that the screen says ‘damaged shipment’.

    If you don’t notice the damage until later, please let us know as soon as possible, and no later than within 30 days of the delivery. The best way to reach out team is via the link below or you can also call us on +44 (0) 808 189 9853 (available Monday to Friday between 9 a.m. and 4:00 p.m.). Together, we can come up with the right solution for you.

    Still have a question? Get in touch!

  • What was delivered is not what I ordered. What should I do?

    Please contact our Customer Service as soon as possible (no later than within 30 days of the delivery). Please make sure you add a picture of the goods you received instead and state your order number in your message. The order number will be in the confirmation email entitled “Beerwulf Order Confirmation”.

    You can reach the team on +44 (0) 808 189 9853 (available Monday to Friday between 9 a.m. and 4:00 p.m.) or by sending a message via the link below. Together, we will make sure to solve this problem to your full satisfaction.

    Still have a question? Get in touch!

  • How do I return my order?

    If you do not wish to keep your purchase, you are required to inform us of your decision within 30 days after receiving the products. To cancel your order, you just need to let us know that you have decided to cancel. You can do this by:

    • Fill out the Cancellation Form and send it to our Customer Care team via the link below.
    • Contact us directly by phone: +44 (0) 808 189 9853 (between 9 a.m. and 4.00 p.m.)

    While cancelling an order, please always keep your order number at hand. The order number is stated in your order confirmation email and starts with PO. Together, we will schedule a drop off or collection for the product in order to proceed with the cancellation. This will be done through Yodel. Once the order is returned to us and received by the warehouse, we will reimburse you the amount paid for the products along with any delivery costs that you incurred. We will bear the cost of any returns made through the Yodel return services. The products must be returned no later than 14 days after you give notice of cancellation.

    For "Sale" products purchased at a reduced price with short BBD (best before date) the returns period is 14 days. 


    If you want to return beers sold by one of our selling partners, please contact them using their respective profile pages; through your confirmation e-mail; or via the order overview page. They will let you know how to return their products You will then be refunded within 14 days, less £6.95.

    Still have a question? Get in touch!

  • What will I get reimbursed after I return my order?

    We will reimburse you for the cost of the ordered beer and potential delivery costs. We will deposit the amount as soon as possible, no later than 14 days after your return is processed. The amount will be returned to you using the same method of payment you used when placing the order. However, we may delay payment until we receive the returned goods or until receipt of a proof of return from you.

    Still have a question? Get in touch!

  • How can I request a reimbursement?

    If you feel you have been wrongfully charged, please contact our Customer Service. Please include a valid reason for your request and the order number with your request, so we can help you to the best of our abilities. You can send this message via the link below, or you can call us on +44 (0) 808 189 9853. We are available for calls from Monday to Friday between 9 a.m. and 4:00 p.m.

    Still have a question? Get in touch!