Delivery

You can have your order sent to a parcel forwarding service, although please be aware that if you use a third party for your order, any returns or exchanges are their responsibility, not Beerwulf’s.  

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We try our best to deliver the next day if you order before 4pm, however deliveries can sometimes take up to 3 days.  In peak times the delays can be longer though we try our best to avoid this. Remote areas are often 1 extra day on top of standard delivery times.

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This will depend on what you order but it is common to receive multiple parcels and they may even arrive separately.  You should receive a tracking link for each parcel.

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If there are going to be delays outside of the normal 1-3 day delivery window we will do our best to let you know as soon as possible.

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If you did not receive your package on the delivery date, it might be delayed. Please keep an eye on the tracking link for the most accurate delivery information. If the order was still not delivered a week after the scheduled delivery date, please contact our Customer Service as soon as possible (no later than 30 days after the scheduled delivery date) so they can look into this further with Yodel. 

 

You can reach the team on +44 (0) 808 189 9853 (available Monday to Friday between 9 a.m. and 4:00 p.m.) or by sending a message via the link below. 

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Depending on the volume, your order can be shipped in multiple parcels. The shipment confirmation email currently only shows one tracking number. Due to system limitations, we are not able to show all tracking links. Each tracking link will, therefore, be sent in a separate email. Please take a look at all tracking codes supplied. If there is an issue or delay with one of your parcels, please reach out to the customer care team via the link below. Please note your order number and the tracking code, so we can help you as fast as possible.

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If the recipient of the parcel is not at home, the delivery person will first attempt to deliver the parcel to one of your neighbours. If that's not possible, they will take the package back with them and will attempt again the next day (excluding Sunday). They will also leave a note in your letterbox informing you. Your tracking link will be updated with additional information if the delivery was made to the neighbours. 

If need be, you can change the delivery date or address in the Yodel App, which is available via Apple Store and Google Play, or via the tracking link with your postal code and track & trace code. This is possible from Monday to Saturday. You can also choose to collect your parcel from a Yodel Depot. The age check will still apply, even if you choose to pick up the parcel.

After Yodel have attempted three deliveries, the package will be held at your local Yodel Service Center for 7 days. You can use the tracking code to arrange a pickup.

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Once the order is dispatched from our warehouse, you will receive an email with the track and trace code(s) of your parcel(s). Should this code not be active straight away, please bear with us until the actual delivery day and try again. You can check (or change) the delivery of your parcel in the Yodel app , which is available via iTunes and Google Play.

If you have not received a dispatch confirmation or the tracking code is still not working on the day of delivery, please reach out to us via the link below. Additionally, our free phone number is +44 (0) 808 189 9853. We are available each Monday to Friday between 9 a.m. and 4:00 p.m. 

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Yes you can. Depending on when you order, Yodel offers various delivery dates. If you place an order on workdays before 4 p.m. we will do our utmost deliver your package within 24 hours. Yodel delivers Monday to Saturday from 8.00 a.m. to 7.00 p.m. 

Once the order is shipped and you have received an email with a tracking link from Yodel, you can change your delivery day manually. You can do this through Yodel's website or the Yodel App, which is available via Apple Store and Google Play. 

You can also arrange for your delivery to be sent to a Yodel Depot via the tracking link. Packages are held here for 7 days. However, please pay attention to the location of your nearest Yodel Depot - it may be further away than you think!

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Yodel: Yes, this is possible via the Yodel App, which is available via Apple Store and Google Play. Do please keep in mind that Yodel must have made one delivery attempt before you can change the delivery address. Please keep in mind that Yodel should hand over the parcel to the person who ordered the package. Your neighbours can accept the parcel on your behalf, but they have to be over 18 years old.

Your neighbours can accept the parcel on your behalf, but they have to be over 18 years old.

 

If you purchased a product sold & shipped by one of our partners:

Our Selling Partners might use different couriers. Therefore, if you want to know more about the possibility of changing the delivery address, please take a look at the specific courier website or contact them directly. You can check what courier is shipping your order by looking at the track and trace email you received after making your order. 

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After three attempts, the package will be kept at your local service centre for a week before being returned to Beerwulf. You can contact the Customer Service team on +44 (0) 808 189 9853 (available Monday to Friday between 9 a.m. and 4:00 p.m.) or send a message to service@beerwulf.com.

There will be a Delivery Attempted card and you will be able to communicate their redelivery preferences with your tracking code. With your tracking code, you can follow your parcel, change your delivery date or even request an amendment to the delivery address. Pickup from a nearby Yodel Service Center is also an option. You can check (or change) the delivery of your parcel on Yodel's website or in the Yodel App, which is available via iTunes and Google Play.

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Unfortunately, we cannot leave these instructions with Yodel. Our parcels need a signature to ensure that the recipient is of the legal drinking age. We want to avoid running the risk of our beers ending up in underage hands, either through theft or other means. However, your neighbours are allowed to sign for the parcel should you be unavailable to take the delivery yourself. 

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Unfortunately, we do not have any control over Yodel's delivery schedule. This is because their routes change on a day-to-day basis, based on the daily demand on their services. Your carrier will update your tracking page on the day of delivery with a rough time-slot in which they intend to deliver. 

If you have not received a tracking code, please reach out to us via the link below. Additionally, our free phone number is +44 (0) 808 189 9853. We are available each Monday to Friday between 9 a.m. and 4:00 p.m. 

If you’re ordering products from one of our Selling Partners, it is currently not possible to choose a delivery time slot. We are working with them to set this up!  

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Yes, we do deliver to Northern Ireland. Do keep in mind, however, that it will take us a day longer to get your order to you. You can read more about each "remote area" and their adjusted shipping times on this page.

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Unfortunately we do not deliver to the Channel Islands. We deliver everywhere else in the UK.

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Yes, we also deliver to the Netherlands, Belgium, France, Germany, Austria, Spain, Portugal, Italy and Luxembourg. When you visit our website, you can see a small flag at the top right corner. If you click that, you can change the country and see the accurate assortment & order the beers you're keen on. 

Unfortunately, we do not deliver to countries other than those mentioned above. Additionally, we do not provide support or services for products that customers transport to countries outside our service area.

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Unfortunately, Beerwulf is not able to deliver orders on the following days:

• Summer bank holiday
• Christmas Day
• Boxing Day

Additionally, our current logistical setup makes it impossible for us to schedule your order on Mondays. 

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Delivery charges may apply to your order. These charges depend on the amount of beers in your order.

If your product is sold & shipped by Beerwulf: 

Beerwulf charges a fixed rate of £8.95 for the delivery of orders where the box is not full. The following products will not be charged any further delivery costs:

• Any appliances
• Any pre-selected pack of curated beers
• Any full box filled with 16 bottles / cans (or multiples of 16 bottles/cans)
• Any full box filled with 8 SUB Keg (or multiples of 8 Kegs)
• Any full box filled with 2 Blade Kegs (or multiples of 2 Kegs)

For any other combination, delivery charges might be levied. For each incomplete box, a delivery charge of £8,95 will be charged. The delivery costs are shown during the ordering process on the website, and again in the order confirmation mail, sent after purchasing your beers.

Please note that orders with a single Blade keg do not qualify for free shipping. 

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To ensure that the delivery has been handed over to the person who ordered, the recipient must sign. The signed recipient is responsible for the quality control of the package. Additionally, this signature allows for an age check on delivery, which is a necessity to ensure that our parcels will not end up in underage hands. To do so, the delivery driver can ask for your identification on delivery. Our carrier can accept the following forms of identification:

•           Passport
•           Driving License
•           Citizen Card
•           Armed Forces/Police ID

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Beerwulf will not and may not sell or deliver alcohol to people under the age of 18. We have implemented various age checks throughout the order process to this effect. The delivery will only be made to the person named at the time of the order. On delivery, the delivery driver is therefore entitled to ask for identification. Our carrier can accept the following forms of identification:

•           Passport
•           Driving License
•           Citizen Card
•           Armed Forces/Police ID

Read more about this in our Terms and Conditions.

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Once you have received your tracking link via email from Yodel, you can arrange for your order to be delivered to a Yodel Depot. 

You can do this via the Yodel App, which is available via Apple Store and Google Play. Orders are held in Yodel Depots for 7 days. Please make sure to check the location of your nearest Yodel Depot before picking this option. Your nearest Depot may be further away than you think!

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You are able to pick your order up at Yodel's warehouse, but only after Yodel has made a delivery attempt.

If Yodel finds you unavailable, they will leave a note with information. You can use your tracking code and the information to reschedule the delivery or to schedule a pick-up date at your local Yodel Service Centre. You can do this via the Yodel App, which is available via Apple Store and Google Play. Yodel can't keep a package in their warehouse for more than 10 days, so please keep that in mind while scheduling your pickup date.

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Additional transit days for all Yodel UK mainland, remote areas (Isle) and N.Ireland services

Yodel Service Centre & local areas	Postcode district	Excluded service features	Transit time	Delivery days
Aberdeen	AB10-16, AB21-25, AB30-34, AB39, AB41-43, AB51-53	Xpect two hour advisory window, Inflight	+1 working day	Mon to Sat
Aberdeen	AB35, AB44-45, AB54	Xpect two hour advisory window, Inflight	+1 working day	Mon to Fri
Aberdeen (Shetland)	ZE1-3	Xpect two hour advisory window, Inflight	+5 working days	Mon to Fri
Argyll	FK20, PA21-33, PA35-38, PA41, PH30-39, PH49-50	Xpect two hour advisory window, Inflight	+1 working day	Mon to Fri
Argyll	PA20, PA34	Xpect two hour advisory window, Inflight	+2 working days	Mon to Fri
Argyll	HS9, PA42-49, PA60-78, PH40-44, PA80	Xpect two hour advisory window, Inflight	+5 working days	Mon to Fri
Carrickfergus	BT1-44, BT51-58, BT62-67	N/A	+1 working day	Mon to Sat
Channel Isles (Jersey & Guernsey)	All JE, GY1-8	Xpect two hour advisory window, Inflight	+1 working day	Mon to Sat
Channel Isles (Sark)	GY10	N/A	+5 working days	Wed & Fri
Channel Isles (Alderney)	GY9	N/A	+7 working days	Thursday
Highlands	IV1-3, IV12, IV30-31, IV36	Xpect two hour delivery window, Inflight	+1 working day	Mon to Sat
Highlands	AB36-38, AB55-56, AB99, IV4-11, IV13-20, IV28, IV32, IV63, KW1-4, KW5-14, PH20-26	Xpect two hour advisory window, Inflight	+1 working day	Mon to Fri
Highlands	IV21-23, IV26-27, IV40, IV52-54	Xpect two hour advisory window, Inflight	+2 working days	Mon to Fri
Highlands	IV24-25	Xpect two hour advisory window, Inflight	+1 working day	Mon to Fri
Highlands	HS1-8, IV41-49, IV51, IV55-56	Xpect two hour advisory window, Inflight	+5 working days	Mon to Fri
Isle of Man	All IM	Xpect two hour advisory window, Inflight	+1 working day	Mon to Sat
Isle of Wight	PO30-41	N/A	+1 working day	Mon to Sat
Kilmarnock	KA27-28	N/A	+1 working day	Mon to Fri
Livingston*	EH39-46, TD1-8, TD10-14	N/A	+1 working day	Mon to Sat
Omagh	BT45-49, BT60-61, BT68-71, BT74-82, BT92-94	N/A	+1 working day	Mon to Fri
Orkney	KW15-17	Xpect two hour advisory window, Inflight	+5 working days	Mon to Fri
Perth*	DD6-11, FK14, FK21, KY9-10, KY14-16, PH6-16	N/A	+1 working day	Mon to Sat
Perth	PH17-19, FK18-19	N/A	+1 working day	Mon to Sat
Truro (Scilly Isles)	TR21	Xpect two hour advisory window, Inflight	+5 working days	Tues, Thurs & Sat
Truro (Scilly Isles)	TR22-25	Xpect two hour advisory window, Inflight	+6 working days	Mon to Fri
Northern Ireland	All BT	N/A	+1 working day	Mon to Sat

 

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Yes, we can also deliver your shipments to remote areas that are difficult to reach (e.g. islands and ski areas). Do please note that the transit time for shipments to these regions may be longer. If you want to check whether the destination of your shipment is situated in a remote area, please take a look at Yodel's Remote Areas and Transit Times. 

Alternatively, you can always contact the Customer Service team on +44 (0) 808 189 9853 (available Monday to Friday between 9 a.m. and 4:00 p.m.) or send a message to service@beerwulf.com.

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