Claim of warranty may lead to repair. You may return your unused SUB within 30 days. Please have a look at our return policy here.
If you experience difficulties with your SUB within the first two years after purchase, please contact our Customer Care team via the link below. Please include pictures of the defect, a detailed description and your order number.
In case your SUB needs to be repaired, we will organise a collection of the machine and a box to ship the appliance to the repair centre. Repairs on average take between 10 to 15 business days starting from the day we receive your device at our repair centre. Do please note that this could take longer depending on what the problem may be. More information about the warranty can be found in our Terms & Conditions. The Krups International Limited Guarantee can be found here.