If you feel you have been wrongfully charged, please contact our Customer Service. Please include a valid reason for your request and the order number with your request, so we can help you to the best of our abilities. You can send this message via the link below, or you can call us on +44 (0) 808 189 9853. We are available for calls from Monday to Friday between 9 a.m. and 4:00 p.m.