It is important to check your package on delivery. Check for example if the cardboard is damaged or moist. In such a case, take a moment to assess the damage with the Yodel delivery person. The delivery person will digitally register the damage, just like when you sign for the package. Ensure that the screen says ‘damaged shipment’.
If you don’t notice the damage until later, please let us know as soon as possible, and no later than within 14 days of the delivery. You can reach the team on +44 (0) 808 189 9853 (available Monday to Friday between 9 a.m. and 4:00 p.m.) or by sending a message to firstname.lastname@example.org. Together, we can make sure you’ll receive all the beers you’re ordered.