If the recipient of the parcel is not at home, the delivery person will first attempt to deliver the parcel to one of your neighbours. If that's not possible, they will take the package back with them and will attempt again the next day (excluding Sunday). They will also leave a note in your letterbox informing you. Your tracking link will be updated with additional information if the delivery was made to the neighbours.
If need be, you can change the delivery date or address in the Yodel App, which is available via Apple Store and Google Play, or via the tracking link with your postal code and track & trace code. This is possible from Monday to Saturday. You can also choose to collect your parcel from a service centre. The age check will still apply, even if you choose to pick up the parcel.
After Yodel have attempted three deliveries, the package will be held at your local Yodel Service Center for 7 days. You can use the tracking code to arrange a pickup.
If you bought a product sold & shipped by one of our Selling Partners:
The outcome depends on the courier service chosen by our Selling Partner. You can follow your package/s with the track & trace code sent to your email. For more information regarding the specific courier, you can check the courier website used for this specific delivery.
The age check also applies to other delivery and collection options.