If you do not wish to keep your purchase, you are required to inform us of your decision within 30 days after receiving the products. To cancel your order, you just need to let us know that you have decided to cancel. You can do this by:
- Fill out the Cancellation Form and send it to our Customer Care team via the link below.
- Contact us directly by phone: +44 (0) 808 189 9853 (between 9 a.m. and 4.00 p.m.)
While cancelling an order, please always keep your order number at hand. The order number is stated in your order confirmation email and starts with PO. Together, we will schedule a drop off or collection for the product in order to proceed with the cancellation. This will be done through DPD or Yodel. Once the order is returned to us and received by the warehouse, we will reimburse you the amount paid for the products along with any delivery costs that you incurred. We will bear the cost of any returns made through the DPD / Yodel return services. The products must be returned no later than 14 days after you give notice of cancellation.
For "Sale" products purchased at a reduced price with short BBD (best before date) the returns period is 14 days.